Five Star Pizza

Re: incompetent service at the 39^th Ave branch

It is with great sorrow that I write this letter to my beloved 5 Star—or as I frequently write, my 5*.  Having been a long-time consumer of your Large Pepperoni—going back to the late 80s—it’s with great regret that I am forced to write this.   

I’ve enjoyed your downtown (210 SW 2ND AV) service for many years with little if any complaint.  I found the service to be extremely prompt; the pizza to always be hot and exactly what I ordered.  To give you an idea: I’ve consistently, i.e., at least once a week, ordered pizza from your downtown branch since 1994 for over 8 addresses though the years.  Prior to that I was a take-out consumer of your W. University location. 

Recently I moved over by NW 39^th Avenue and NW 13^th Street.  The service at the 39^th Avenue branch is unacceptable.  The phone personnel are completely incompetent—often hanging up on me before I finish my order.  My order is frequently wrong, but above all, the time from placing order to delivery is completely unacceptable.  Frequently the drivers complain to me that, “they got lost.”  My pizza is often cold; in addition, the toppings on my pizza are so scarce that I need to order double of said toppings.  There seems to be a general lack of communication and work ethic at this 5 Star locale. 

I ask you to take this letter in all sincerity; as it is not my practice to send letters of complaint to fast food restaurants.  Yet, it will be a cold day in hell before I order pizza from your 39^th AVE locale again.

Your former loyal customer

  

cc. 5 star @ 210 SW 2ND AV

      5 star @ 600 NW 75TH ST

      5 star @ 818 W UNIVERSITY AV